Do you substitute items in your Gifts?
We use our best efforts to supply products as represented on our website, however we will occasionally need to substitute ingredients, packing materials, containers, decorations or other items in order to fill an order. We will not make an adjustment in price or communicate that we've made a substitution. We attempt to use a higher value item when it is necessary to substitute.
When might I be charged for a Return?
For Returns caused by delivery attempts to bad addresses, that are refused by the recipient or that are undeliverable for any reason other than errors clearly attributed to the Company, there will be a $20.00 minimum charge per order.
What about damaged products?
In order to handle claims of damage to an ingredient, container or other component of a gift. Contact Company by email within 10 days of the original shipment date of the order. (firstname.lastname@example.org) The Company will file a 'Damaged Goods Claim' with the shipping carrier. The Company will reimburse the customer upon receiving funds from a successful claim and payment to the Company from the shipping carrier.
How do I handle a return for full credit?
Return the unused portion of the product with the original packing slip. A return credit for product cost (less shipping) will be issued within 15 days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase. All returns must be sent to "Returns Center, 15700 W. 6th Avenue, Golden, Colorado 80401" .